Contact Us
Last Updated：August 27, 2026
For help, questions, or to exercise your data rights, please reach us through the following channels.
Email Template
Subject: [Fatum] {category} - {one-line summary}
Suggested body
- ·Your email address
- ·Issue type
- ·Description of the issue
- ·Related data or page (optional)
- ·Expected outcome
Response Commitment
- ·General inquiries: replied within 5 business days.
- ·Data subject requests (e.g. GDPR rights requests): handled within 30 days and you will be informed of the outcome.
- ·Requests involving personal data must be sent from your registered email so that we can verify your identity.
Request a Data Export
You may request an export of your data. Send an email from your registered address with the subject "[Fatum] Data Export" and state your account email.
- ·Encrypted archive delivered within 30 days after verification.
- ·Free of charge, up to 2 requests per 12 months per account.
- ·Contents: account data, profiles, charts and interpretations, subscription records; excluding login logs and internal caches.
Please do not include sensitive information such as medical details, mental health crises, or ID numbers in your email.